Data Deletion Instructions

This page explains how to request permanent deletion of the data paplead holds about you and your customers — including any data obtained through Facebook Login or the WhatsApp Business Platform.

Option 1 — From your dashboard

1. Sign in at app.paplead.com.
2. Go to Settings.
3. Choose Cancel subscription and confirm.

Cancelling records a deletion request against your account. Your data is retained for 30 days so you can change your mind, then permanently deleted by an automated job. Reactivating your subscription within those 30 days cancels the deletion request.

Option 2 — By email (any account, including trials)

If you are on a trial, never subscribed, or cannot access your dashboard, email support@paplead.com from the address registered to the account with the subject "Data deletion request". Include the account email and, if known, your business name.

We verify the request and complete deletion within 30 days at the latest, free of charge. You will receive written confirmation once it is done.

What gets deleted

• All WhatsApp messages sent and received through the platform
• All conversation records
• All lead records, including contact details collected from public sources
• Funnel and pipeline records tied to your account
• Access tokens obtained through Facebook Login, which are revoked so paplead can no longer act on your behalf

What we are legally required to keep

Two categories survive deletion because statute requires it. They contain no message content and no customer contact data:

• Invoices and payment records — retained for the period required by applicable tax law
• Access logs — retained for the period required by applicable telecommunications law

Removing paplead's access yourself

You can revoke paplead's access at any time from Meta's own tools: open your Facebook Settings → Apps and Websites and remove paplead, or remove paplead as a partner from your WhatsApp Business Account in Meta Business Suite. Doing so stops all future processing immediately, but does not by itself delete data already stored — use Option 1 or Option 2 above for that.

Questions

Write to support@paplead.com. Related reading: Privacy Policy.